Laptop Repair: Finding a Good Repair Shop is Not Easy

Computer Laptop RepairWhile general laptop repair, like virus removal and software issues (Windows problems, etc.) are the same as for desktop computers, repairing laptop internal hardware components is a very difficult and specialized area.  Therefore, finding a good laptop repair shop is not so easy.

Why is this?  There are two reasons:

  1. Internal repairs require extreme precision and skill.  Soldering and electrical testing are also often required.
  2. Parts are very specific to each model, sometimes even varying among different revisions of the same model laptop.

Therefore a repair shop must have technicians with the appropriate skills.  Plus, the owner of the shop must have the knowledge and patience to deal with the often frustrating process of finding and ordering the correct parts for the job.  I personally went through hell learning this and often wondered if it was even worth bothering with laptop repairs.

For this reason, many of our competitors do not offer laptop hardware repair.  However, the reality of the computer business is that the desktop computer is fading away and laptops are taking over.  If a computer shop wants to survive, it must offer laptop repair services.  These days, over 75% of our business is laptops.  Of these jobs, roughly a third require internal component repair.  So I hung in there and have since learned the process of managing laptop repair work.  Its still tough and frustrating, but I’m used to it now.

So what should you do if your laptop’s LCD screen goes out, or your power jack breaks, or the machine just won’t turn on?

  • First, don’t try to fix it yourself.  You have no idea how many things can go wrong, or how easy it is to break something.
  • Don’t try to save money by ordering parts yourself.  Because parts are so specific and can even vary for the same model, you’ll probably order the wrong part.

On the second point, I can’t tell you how many customers have come in with their own parts, only to find it’s the wrong one.  Is it worth having to go through the hassle, pay for return shipping and restocking fees just to save $20?  I don’t think so.

So I suggest taking it to a reputable local repair shop, hopefully us here at Saguaro PC Tech.  Let our techs take a look at it and consult you on the repair.  If the machine is over 4 years old, we’ll let you know if it’s worth fixing or not.  We won’t steer you the wrong way just to make a quick buck.  We prefer you be happy with your experience and remain a long-term customer.

To learn more about us, please visit our Website or out Facebook page (don’t forget to “Like” us).  Even better, give us a call at (520) 250-5948.  Thanks!

About Steve Frantzis

Steve Frantzis is the Owner of Saguaro PC Tech, LLC, a computer repair shop in Tucson. If you have any questions or need help with your laptop, desktop, Mac, or mobile device, please call Us at (520) 250-5948.